1. Introduction

At ("we," "our," or "us"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or utilize our logistics services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number, and other similar contact data.
• Account Information: Username, password, account preferences, and account activity.
• Shipping Information: Sender and recipient details, shipping addresses, package contents, declared values, and customs information.
• Payment Information: Credit card details, bank account information, billing address, and other financial information necessary for processing payments.
• Business Information: Company name, business type, industry, number of employees, and business contact information.
• Identity Verification: Government-issued identification documents when required for customs clearance or compliance with shipping regulations.

2.2 Automatically Collected Information

When you use our Services, we may automatically collect certain information, including:

• Device Information: IP address, device type, operating system, browser type, mobile network information, and device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, and other actions taken within our Services.
• Location Data: Approximate location derived from IP address and, with your consent, precise location data from GPS, Wi-Fi, or cellular network information.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing Services: Processing shipments, tracking packages, managing accounts, processing payments, and providing customer support.
• Communication: Sending transactional messages, shipping updates, service notifications, and responding to your inquiries.
• Improvement and Development: Enhancing our Services, developing new features, and analyzing usage patterns to improve user experience.
• Marketing: With your consent, sending promotional communications about our products, services, and special offers.
• Security and Fraud Prevention: Detecting, preventing, and addressing fraud, security breaches, and other potentially illegal activities.
• Compliance: Fulfilling legal obligations, enforcing our terms of service, and protecting our rights, privacy, safety, or property.
• Analytics: Understanding how users interact with our Services to improve functionality and user experience.

4. How We Share Your Information

We may share your information with the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Partners: Shipping carriers, customs brokers, and other logistics partners necessary to fulfill your shipment requests.
• Affiliates: Our subsidiaries and affiliated companies that help us provide and improve our Services.
• Legal Authorities: Law enforcement agencies, regulatory bodies, or other third parties when required by law, to protect our rights, or in response to a legal process.
• Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as a business asset.
• With Your Consent: We may share your information with other third parties when you have given us your consent to do so.

We do not sell your personal information to third parties.

5. International Data Transfers

As a global logistics company, we may transfer your information to countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection, including:

• Implementing standard contractual clauses approved by relevant regulatory authorities
• Ensuring that recipients are bound by data protection laws providing adequate protection
• Obtaining your consent for specific transfers where required by law

By using our Services, you acknowledge that your information may be transferred to and processed in countries outside your country of residence.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive information
• Secure network architectures and firewalls
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Employee training on data security and privacy practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your information, we will take steps to securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information in certain circumstances.
• Restriction: Request that we restrict the processing of your information in certain circumstances.
• Data Portability: Request a copy of your personal information in a structured, machine-readable format.
• Objection: Object to our processing of your personal information in certain circumstances.
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Please note that some of these rights may be limited where we have compelling reasons to continue processing your information or where data cannot be disclosed due to legal, security, or proprietary reasons.

9. Marketing Communications

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in our marketing emails
• Updating your communication preferences in your account settings
• Contacting our customer service team

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account and our Services.

10. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible. If you believe that we might have any information from or about a child under 16, please contact us.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We recommend reviewing the privacy policies of any third-party services you access through our Services, as their practices may differ from ours.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

For significant changes, we will provide notice through our Services or by other means, such as email, prior to the changes becoming effective.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

For data subjects in the European Union, we have appointed a data protection officer who can be contacted at .

14. Specific Regional Privacy Rights

14.1 European Economic Area (EEA), United Kingdom, and Switzerland

If you are located in the EEA, United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and similar laws. In addition to the rights listed in Section 8, you have the right to:

• Lodge a complaint with a supervisory authority in your country of residence, place of work, or where an alleged infringement of data protection law has occurred
• Receive information about the legal basis for our processing of your personal information

14.2 California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include:

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete certain personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your privacy rights
• The right to limit the use and disclosure of sensitive personal information
• The right to correct inaccurate personal information

To exercise these rights, please contact us using the information in the "Contact Us" section.

14.3 Other Regions

We comply with applicable data protection laws in all regions where we operate. If you have questions about your rights under local law, please contact us for more information.